Privacy Policy

1. Your Information We Collect

Depending on your relationship with us, we may collect the following categories of Personal Information:

• Personal details: Name, email address, telephone number, company name, job title, and other professional and employment information
• Account information: Account login credentials such as username and password
• Financial information: Billing and payment information (e.g., credit card or ACH account information)
• Device and automatic information: IP address, browsing history, search history, and information regarding your interactions with a website, application, or advertisement
• Views and opinions: Feedback, survey responses, and other information included within your interactions with us
• Employee and Job Applicant Information: Resumes, work history, skills, etc., covered by separate notices
• Communications: Chats, phone calls, or video calls, such as when using our chatbot or support tools

2. How We Collect Your Information

A. Information You Provide Directly

We collect Personal Information when you:

• Browse the Platform
• Create an account
• Submit forms or information requests
• Contact us directly

B. Information Collected Automatically

We use automatic technologies such as cookies and web beacons to collect:

• Usage details (IP, browser, interactions, etc.)
• Location data from the ZeitRide Driver mobile app during active shifts, used to display vehicle positions on the dispatcher’s live operations map and confirm drivers are on their assigned routes
• Analytics from tools like Google Analytics and Firebase
• Behavioral data for optimization and compliance
• Mobile app data: app usage, crash logs, performance, mobile device identifiers, notification tokens (for the ZeitRide Driver app)

C. Information from Third Parties

We may receive information from affiliates, partners, and public sources such as:

• Job titles and professional details
• Public profiles or business directories
• Analytics providers (e.g., Google, Firebase)
• Business partners or integrations (e.g., scheduling or payment systems)

3. How We Use Your Information

We may use your Personal Information to:

• Operate, maintain, and improve the Platform
• Provide requested services and process transactions
• Respond to inquiries and send transactional communications (invoices, confirmations, service updates)
• Analyze trends and improve user experience
• Comply with legal obligations
• Detect fraud and enhance security
• Support third-party service functions related to our operations
• Fulfill any purpose disclosed at the time of collection
• Provide app push notifications and SMS alerts for service-related purposes (with opt-in)

4. With Whom Do We Disclose Your Information

We may share your information with:

• Service providers: Email, payment, analytics, hosting, customer service
• Legal advisors, accountants, auditors
• Authorities when required by law
• Buyers in the event of a merger or acquisition
• Our affiliates and subsidiaries
• With your consent or as directed by you

De-identified or aggregated information may be shared for analytics and reporting.

We do not sell your personal information.

5. SMS / Text Messaging Privacy Policy

We are committed to protecting your privacy, including how we handle information related to SMS/text messaging. This section outlines how we collect, use, and share mobile data specifically for text message communications.

No Selling or Sharing of SMS Opt-In Data

We do not sell, share, or rent your mobile number, SMS opt-in data, or consent information to any third parties for any purpose. No phone number or mobile information will be shared with third parties or affiliates. All such categories specifically exclude SMS/text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Permitted Use by Service Providers

We may share your mobile number and SMS opt-in status only with trusted third-party service providers (such as messaging platforms, telecom carriers, and infrastructure vendors) who assist us in:

• Delivering SMS/text messages related to service updates, account alerts, and appointment reminders
• Managing opt-in and opt-out preferences
• Ensuring message deliverability
• Maintaining compliance with messaging regulations

These providers are contractually obligated to use your information solely for these services and not for their own use or unrelated purposes.

Program Details (10 DLC Compliance)

• Program Name: ZeitRide Alerts & Updates
• Message Types: Service updates, account alerts, and appointment reminders
• Message Frequency: Varies based on your interactions with us
• Opt-Out: Reply STOP to any message at any time. You will receive a final confirmation message.
• Help: Reply HELP or contact us at (434) 231-5730 or support@zeitride.com
• Message & Data Rates: Standard message and data rates may apply based on your mobile carrier plan.

6. Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools to understand user behavior, improve our services, and deliver content. You may disable cookies via your browser settings, but some features may not function properly. You can also manage your preferences via our cookie preferences tool in the footer.

7. Mobile App Permissions (ZeitRide Driver)

Our ZeitRide Driver mobile app may request access to:

• Location (While Using the App): To display your vehicle on the dispatcher’s live operations map while the app is open and your shift is active.
• Location (Background / “Always”): To continue sharing your vehicle’s position with dispatch even when the app is minimised or the screen is off, so dispatchers can see live vehicle positions throughout your shift. You will be shown a clear in-app disclosure and asked to grant this permission explicitly before it is enabled. You can withdraw this permission at any time in your device settings.
• Push Notifications: For service reminders and account alerts.
• Camera & Photo Library: To attach photos for expense receipts and your driver profile.

Location data collected during shifts is shared with your employer’s dispatch team only. It is not sold to or shared with third parties. Background location collection stops automatically when your shift ends.

You can manage these permissions at any time in your mobile device settings.

8. How We Protect Your Information

We implement appropriate technical and organizational safeguards to protect your Personal Information from loss, misuse, and unauthorized access. No system is 100% secure, so we encourage users to use strong passwords and report any suspicious activity immediately. No data transmission over the internet is guaranteed secure.

9. Children's Privacy

Our Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect Personal Information from children without parental consent.

10. Links to External Sites

We may link to external sites we do not control. This Privacy Policy does not apply to their practices. Please review their policies independently.

11. Other Choices

Push Notifications

With your consent, we may send push notifications to your mobile device for service alerts and account updates. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Email Communications

We may send transactional and service-related emails. You may unsubscribe from non-essential communications by following the “unsubscribe” link in any email. Please allow up to 30 business days to process your request. Transactional messages related to your account or services may still be sent.

Account Deletion

You may request deletion of your account and associated personal data at any time by contacting us at info@zeitride.com. We will process valid deletion requests in accordance with our retention practices and applicable law.

12. Data Retention

We retain your Personal Information as long as necessary to provide our Services, comply with legal obligations, and fulfill the purposes outlined in this Policy. When determining the retention period, we take into account the type of services provided, the nature and length of our relationship with you, and any applicable legal requirements.

13. Changes to This Policy

We may update this Privacy Policy periodically. If material changes are made, we will notify you as required by law. The revised version will be posted with an updated “Last Updated” date. Continued use of the Services indicates your acceptance.

14. Additional Information for California Residents (CCPA/CPRA)

The California Consumer Privacy Act, as amended by the California Privacy Rights Act (Civil Code Section 1798.100, et seq.) (“California Law”), provides eligible California residents with specific rights with respect to our collection, use, disclosure, and sale of Personal Information. This section supplements this Notice and applies solely to eligible residents of the State of California.

California Privacy Rights

• Right to Know or Access: Request that we disclose Personal Information we collected, used, disclosed, or sold about you.
• Right to Delete: Request deletion of your Personal Information, subject to certain exceptions.
• Right to Correct: Request that we correct inaccurate Personal Information we maintain about you.
• Right to Opt Out of Sale or Sharing: We do not sell your Personal Information for monetary profit. We do not knowingly sell or share the Personal Information of consumers under 16 years of age.
• Right to Limit Sensitive Personal Information: Limit how we use and disclose your Sensitive Personal Information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights.

If you have an opt-out preference signal enabled (e.g., the Global Privacy Control), you will automatically be opted out of any applicable sale or sharing of your information. To exercise these rights, contact us at info@zeitride.com.

15. Additional Information for Residents of Other States

For eligible residents of Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia, you may have rights with respect to the Personal Information we collect about you under applicable state privacy laws, including the Colorado Privacy Act, Connecticut Data Privacy Act, Montana Consumer Data Privacy Act, Oregon Consumer Privacy Act, Texas Data Privacy and Security Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act. Subject to certain exceptions, these rights may include:

• Right to Know/Access: Confirm whether we process your Personal Information and access such information in a portable, readily usable format.
• Right to Delete: Request deletion of Personal Information you have provided or that we have obtained about you.
• Right to Correct: Request correction of inaccuracies in your Personal Information.
• Right to Opt Out: Opt out of the processing of your Personal Information for targeted advertising, the sale of your Personal Information, or profiling in furtherance of decisions with legal or similarly significant effects.
• Right to Appeal: Appeal our decision regarding your request to exercise any rights described herein.

To exercise these rights, please contact us via the methods in Section 17 “Contact Us” below.

16. Canadian Privacy Rights

If you are located in Canada, the Personal Information Protection and Electronic Documents Act and applicable provincial privacy legislation (collectively, “Canadian Privacy Laws”) govern the collection, use, and disclosure of personal information. This section applies to eligible Canadian residents. Provincial laws for Alberta, British Columbia, and Quebec also apply where relevant.

Consent

Personal information will only be collected, used, and disclosed with your express or implied consent. Your continued use of the Services signifies your consent to our collection, use, and disclosure of your personal information as described in this Notice.

Your Rights

• Withdrawal of Consent: You may withdraw consent at any time, subject to legal or contractual restrictions.
• Right to be Informed: You may request information about the personal information we collect, use, and disclose.
• Rights of Access and Correction: You have the right to access and correct inaccurate personal information we hold about you.
• Right to be Notified of a Data Breach: Quebec residents have the right to be informed of a confidentiality breach involving your personal information that may cause serious harm. Other Canadian residents have the right to be informed of breaches with a real risk of significant harm.
• Right to Lodge Complaints: You may lodge a complaint with the Office of the Privacy Commissioner of Canada or applicable provincial commissioner.

Additional Rights in Quebec

• Right of Deletion: Request deletion of your personal information under certain circumstances.
• Right to Data Portability: Receive a copy of your personal information in a structured, machine-readable format.

International Transfers

Your personal information may be transferred to and stored at a location outside of Canada. We take reasonable steps to ensure that your personal information is not used for any purpose other than those described in this Notice. For questions about cross-border transfers, please contact us at the address below.

To exercise your Canadian privacy rights, please contact us via the methods in Section 17 “Contact Us” below. We will process requests within 30 days of receipt or as required under applicable law.

17. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights (including access, correction, deletion, or account deletion), please contact us:

ZeitRide Health LLC
Email: info@zeitride.com
Support: support@zeitride.com
Phone: (434) 231-5730